It is our aim to provide you with a uniquely user friendly service. We want to ensure that you receive a prompt, friendly service without issues.
What we aim to do for you
What we cannot do for you
Once you have approved your proof and paid for your order, it may go into production at any time. As soon as the order has been picked up for production we are unable to cancel the order and refund your money. In exceptional circumstances – if you let us know early enough, then we may be able to prevent your mail being despatched, but we will not be able to refund your payment.
What you are responsible for
You are responsible for the content of your mailing. We do not check that content in any way, and you are therefore responsible for the legality and accuracy of your mailing. You are responsible for paying us for the service that you order. If your credit/debit card payment fails in any way you agree to pay us on demand.
Your order data is deleted after 15 months, with the exception of anything you have saved in your library. In addition HMRC requires us to retain financial information relating to your order payment for 7 years. Any incomplete orders with no future despatch date will be deleted after 18 months of the creation date. Production data is held for 28 days; therefore any disputes regarding the output must be raised within this time. Where it is possible to do so, we will automatically format the postcodes you supply in your address data in line with published postal requirements.
These terms and conditions are subject to change at any time. It is your responsibility to make yourself aware of such changes before using the service.